Frequently Asked Questions

Everything you need to know about your Lyle & Scott order.

How long does shipping take and what are the costs?

Standard delivery typically takes 3-5 working days. We offer free standard shipping on all orders over a certain threshold, while express options are available at checkout for faster delivery.

What is your return policy?

We offer a 28-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. Our clothing generally follows a classic fit, but we recommend checking specific measurements for our 'Slim Fit' versus 'Relaxed' collections.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

Are your products authentic?

Yes, when you shop directly through our official website, you are guaranteed to receive 100% authentic Lyle & Scott products featuring our iconic Golden Eagle logo.